Privacy Policy

CalMex Floral Privacy Policy

We prepared this Privacy Policy to describe our practices regarding the information we collect from users of our website, located at www.calmexfloral.com, and the use of our related services, including without limitation our web and mobile applications. By submitting information through our website or related services, you agree to the terms of this Privacy Policy and expressly consent to the processing of your information in accordance with this Privacy Policy. This Privacy Policy applies to www.calmexfloral.com, CalMex Floral, and any of its affiliated entities (“CalMex Floral,” “we,” or “us”) and information or pages found therein. Our Terms of Use govern this Privacy Policy.

Please read this Privacy Policy carefully to understand our views and practices regarding your personal information and how we will treat it. By visiting our website and services, you freely accept and consent to the practices described in this Privacy Policy. You may withdraw your consent at any time with effect to future data processing by contacting us at the address listed below in the section titled “Communications.” Without your consent, CalMex Floral will use personal information only as permitted by applicable law.

Information We Collect

We collect personal information whenever you interact with us. This includes subscribing to our communications, making purchases, or engaging in correspondence. The information we gather may include your contact details, payment information, and any other data you choose to provide. We use this information to enhance our communications, improve our processes, and may add you to our sales and marketing email communication and campaigns. To make our website and related services more useful, our servers (hosted by a third-party service provider) collect information such as browser type, operating system, Internet Protocol (IP) address, domain name, and date/time stamp of your visit. We use cookies and navigational data to gather information about your visit, including pages viewed and search terms entered. We may also collect precise location information. We use Google Analytics to help us analyze how users use the website. Google Analytics uses cookies to collect anonymous traffic data. The information generated by cookies about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. By using the website, you consent to the processing of data by Google as described in this Privacy Policy. We may also use web server logs and Pixel Tags to collect session information, including page response times, download errors, and page interaction information. The website may offer the ability to share your personal information through social networking sites using integrated tools. For more information about data collection and use by social networking sites, please visit their privacy policies.

How We Use Your Information

We use the information we collect to fulfill orders, process payments, and deliver products and services. We use it to send newsletters, promotional materials, and other communications you may have opted into, and to respond to your inquiries, requests, and other correspondences. We use it to enhance and personalize your experience, understand customer preferences, and improve our offerings, including reviewing metrics for analytics and profiling customers. We also use it to comply with applicable laws, regulations, and legal processes.

Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, delivery services, and marketing platforms like Shopify, Mailchimp, and Meta, under strict confidentiality agreements. We may share your information when required by law or to protect our rights, property, or safety, or those of others. We may also share your information in response to a regulation, court order, or subpoena, or to protect the rights, property, or safety of CalMex Floral, our customers, or others. We may share personal information in the event of a corporate sale, merger, acquisition, dissolution, or similar event. Additionally, we may create de-identified data records from information by excluding information that makes the data personally identifiable. We reserve the right to use and disclose de-identified data for any purpose.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies through services like Google and Shopify to collect information passively. These technologies help us understand user behavior, enhance user experience, and improve our services.

Security of Your Information

CalMex Floral uses reasonable efforts to protect your information from unauthorized access, alteration, disclosure, or destruction. Our services support industry-standard Secure Socket Layer (SSL) encryption. However, no method of transmission over the Internet or electronic storage is 100% secure.

Retention of Personal Information

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Typically, this means that information is stored in our system for as long as we are in business.

Your Choices Regarding Your Information

You may access, change, or correct inaccuracies in your information by  contacting us. Residents of the European Economic Area (EEA) have additional data protection rights, including the right to access, correct, update, or request deletion of personal information, and the right to object to or restrict processing.

Customer Rights

You have the following rights regarding your personal information: You can request access to or correction of your personal information. You can opt out of receiving promotional communications by following the unsubscribe instructions in the emails or contacting us directly. You can request the deletion of your personal information at any time. Additionally, you can unsubscribe or request deletion to exercise your rights under the California Consumer Privacy Act (CCPA).

Communications

By using our website and providing your information, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues. If we learn of a security breach, we may notify you electronically by posting a notice on our website, sending an email, or otherwise contacting you. If you have any questions about this Privacy Policy, please call us or write to us at:

CalMex Floral
2680 La Mirada Dr.
Vista, CA 92081
(760) 598-6425

Changes to This Privacy Policy

This Privacy Policy is effective as of May 28, 2024. We may change this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by sending updated privacy policy declarations via email and posting the new Privacy Policy on our website. Your continued use of our services after such changes constitutes your acceptance of the new Privacy Policy.

Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.

Handling Customer Complaints and Inquiries

We prioritize customer satisfaction and privacy. Any complaints or inquiries regarding privacy are personally addressed by an employee to ensure customer data is protected and concerns are resolved.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

CalMex Floral
2680 La Mirada Dr.
Vista, CA 92081
(760) 598-6425

Effective Date: May 28, 2024